Site URL: https://www.funicularmagazine.com/shop/funicular-infinite
Hello, I'm hoping someone can help me because I may have just screwed myself big time. I'm an editor of a literary magazine and our team decided that instead of selling traditional subscriptions that require manual renewals each year, we would move to using Squarespace subscription products to streamline the whole process. The problem we're having is that we were under the assumption that the date customers are charged was tied to when the product was posted, not when the person ordered.
To explain further, we release issues three times per year. Let's say we release an issue on Oct. 1 and Customer A orders on Oct 1, we send them the current issue. They are informed that four months later (Feb. 1) they will be charged for the next issue and we will send it to them. That's our ideal set up. However, when Customer B orders on Nov 1, they will also get the current issue that Customer A received, but their renewal date is four months from their purchase date (Mar. 1). This is one month after the second issue releases.
Basically, anyone who buys a subscription after the day the issue releases will get it late because the charge date can't be changed. This isn't ideal and not how magazine subscriptions work. Is there any way to consolidate every order to a single date so that all customers are charged on the same date every four months no matter when they placed their order? Right now you can't move the charge date sooner, only later, which doesn't help. It's left us in a position where we either just mail them when their order is due, creating a scenario where subscribers will receive issues at different times or we ship them all at the same time and wait for the charges to occur when they're scheduled and risk people cancelling before a payment has been taken out for the latest issue.
Any help is appreciated. Thanks for taking the time to read this.